Information Technology Specialist

• Provide day-to-day oversight, guidance, and direction of national security system network operations and direct notifications, mitigations, and triage for events affecting national security systems.
• Track current outages and provide timely reporting for all outages through published reports.
• Review open-source reporting and coordination with other cyber elements for early identification of new vulnerability and threat trends.
• Provide reports on new developments in briefings, presentations, and other formats to service line leadership.
• Identify new analytics capabilities to meet the ever-increasing threats against our networks that will be able to quickly assess the threat to operational/mission space and work with security personnel to mitigate in near real time.
• Keep current on Advanced Persistent Threats and Indicators of Compromise that affect the operational and mission networks and proactively work with internal and external partners to mitigate them before they compromise NASA national security systems.
• Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA’s commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

Conditions of Employment

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background security investigation.
• You must meet qualifications requirements by the closing date of this announcement.
• This position may require a one-year probationary period.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level.

• Managing an enterprise operations center that provides service monitoring and mitigation efforts;
• Providing outage notifications to senior leadership and leading triage efforts for mission critical networks;
• Developing strategies to counter adversarial intrusions into an enterprise network and managing activities to implement those strategies.

AND

You MUST also have IT-related experience demonstrating each of the four competencies listed below:

1. Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
2. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit

to review NASA’s guidance on the use of AI tools during the application process.

Education

This job does not have an education qualification requirement.

Additional information

Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement.

If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must:

– Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility.

– Meet the minimum qualifications requirements for the position

– Submit proof that you meet the requirements for CTAP/ICTAP as indicated in ‘Required Documents’

For additional information about CTAP/ICTAP eligibility, click here –