Director of Payment Services (Remote-Hybrid)

Essential Duties and Responsibilities: include the following. Other duties may be assigned

• Remains cognizant of and adheres to NASA FCU policies and procedures, and regulations pertaining to Reg D, Reg E, Reg Z, Bank Secrecy Act as well as Federal Reserve, ACH, UCC and other regulatory requirements as applicable
• Oversees daily operations and ongoing management of the Card Services Department, ACH and Checking departments
• Evaluates the global cards payments program and performance. Implements changes to improve effectiveness, efficiency
• Manages all payment services and delivery processes to ensure and optimize the best possible member experience and appropriate use of organizational resources
• Manages productivity, income and profitability of all payment related programs
• Manages the disputes and resolution process to ensure the Credit Union complies with all applicable laws and regulations, while also optimizing member experience
• Develops, monitors and maintains fraud risk management programs and procedures in conjunction with Credit Union’s Compliance Team, as it pertains to Credit Cards, Debit Cards, ACH and Checking activity
• Monitors daily processing of work performed by internal team to ensure deadlines are met, goals are accomplished, and in compliance with regulations
• Reports on the Visa Network activity, including tracking trends and timelines, losses, disputes, monitoring activity, as well as weekly and periodic formal management reporting and benchmarking
• Interacts with management and project teams for implementation of new and maintenance of existing products and services, including procedure development and problem resolution
• Works with payment related vendors to ensure that the Credit Union is utilizing the best services while being cost effective.
• Serves as a subject matter expert for the Payments Team and other related areas of the Credit Union
• Assists members with problems or handles complaints to maintain positive member and staff relations
• Responsible for supporting the ongoing operations of all EFT activity including but not limited to: wires, ACH, share drafts, ATM, mobile deposits, shared branching and P2P
• Serves as a subject matter expert for EFT services for internal users and members to ensure that all service requests are addressed within established time requirements and follows organizational policies
• This position provides technical, functional, and operational support to staff and members regarding EFT services and is responsible for supervising the payments team and interacting with other departments and vendors

Education and/or Experience:

• Relevant four-year degree or university program certificate
• Minimum of seven years of management experience in Card Services industry
• Hybrid Schedule – Requires onsite presence

Our generous benefit package includes:

• $145,000 – $193,750 / Annually (Based on experience)
• 401(k) match to 6% of earnings – immediate enrollment and 100% vesting
• Choice of two health plans
• Dental
• Vision
• Life Insurance – no cost
• Long-term Disability Insurance – no cost
• Employee Assistance Program – no cost
• Paid vacation
• Paid sick time
• 11 Paid holidays
• Profit Sharing eligible
• Pet Insurance
• Identity Theft Protection