Program Specialist (Direct Hire)

The Office of the Chief Information Officer (OCIO) at NASA Headquarters is currently seeking a highly qualified candidate to serve as an Internal Communications Specialist. This position is a critical part of the OCIO Customer Engagement Office, responsible for coordinating across OCIO to improve the effectiveness of communications and outreach products and activities aimed at internal stakeholders.

This job is open to

• The public
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

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Duties

• Duties described below are at the highest grade advertised. Duties assigned at lower grade levels will be of more limited scope, performed with less independence and limited complexity; duties will be commensurate with the grade of selected employee.
• Coordinates technical and operational IT communications products across OCIO Centers and Service Lines; ensures integrated and consistent messages are communicated to appropriate users across multiple channels.
• Collaborates with the OCIO communications lead and a distributed team of communications specialists in the Service Lines and at the Centers to integrate and improve internal Agency communications efforts.
• Develops, writes, and edits communication materials and provides support in defining communications objectives and key measures
• Uses writing skills to translate technical information into plain language for customers, uses editorial judgment to strategically develop messages and tailor materials for various audiences.
• Develops and implements content strategy for internal digital platforms that aligns with business objectives and customer needs.
• Manages real-time communications using multiple channels in situations that require immediate response, such as outages.
• Analyzes and identifies current and future communication needs and priorities and provide input into the development and implementation of annual and long-range communications plans for assigned programs.
• Fosters a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA’s commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

Conditions of Employment

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background investigation or higher-level clearance. Investigation/Clearance may differ and be required based on the duty location/NASA Center requirements.
• You must meet qualifications requirements by the closing date of this announcement.
• This position may require a one-year probationary period.
• Financial Disclosure, Drug Testing, Bargaining Unit and/or the Travel Requirements for this position may differ and be required based on the duty location/NASA Center requirements
• Selected applicant(s) must be assigned to a duty location listed on the announcement.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level:

• Planning and executing strategic communications initiatives to support an organization’s mission and goals;
• Developing newsletters or other communications for a general audience;
• Performing communications activities to include communication & outreach plans, messaging, key talking points, annual reports, brochures, and/or web content.

To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level:

• Leading strategic communications initiatives to support an organization’s mission and goals;
• Leading change management activities related to outreach and engagement;
• Leading and executing communications activities to include communication & outreach plans, messaging, key talking points, annual reports, brochures, and/or web content;
• Analyzing problems and interrelated issues to develop communications plans;
• Supporting the goals and objectives of an administrative program, to include, managing key program events and milestones.

Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA’s guidance on the use of AI tools during the application process.

Education

This job does not have an education qualification requirement.

Additional information

Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement.

If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must:

– Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility.

– Meet the minimum qualifications requirements for the position

– Submit proof that you meet the requirements for CTAP/ICTAP as indicated in ‘Required Documents’

For additional information about CTAP/ICTAP eligibility, click here – https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap.

Depending on position assignment, position may or may not be in a bargaining unit. To learn more about bargaining units at NASA please click here NASA Unions (Bargaining Units) | NASA.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Direct Hire Authority: These positions will be filled through the Office of Personnel Management’s Direct Hire Authority. Category rating and veterans’ preference will not be considered in evaluating applicants. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet.

Veterans: Under the provisions of Direct Hire Authority, veterans’ preference does not apply. However, applicants who are eligible for veterans’ preference are encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). For more information please see: Veterans’ Preference information on the FedsHireVets website.

You will be evaluated for this position based on how well you meet the qualifications and eligibility requirements listed in this vacancy announcement. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

You will be assessed on the following competencies:

• Communications and Media
• Web Technology
• Written Communication
• Public Communications and Outreach

NASA considers paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

NASA will not ask you to disclose criminal history record information during the application process or before we make a conditional/tentative offer of employment. If you apply for this position and are selected, NASA will conduct a suitability/security background investigation after you accept a tentative job offer. If you feel you are asked to disclose your criminal history before you accept a tentative offer and wish to file a complaint within 30 days, please contact: Agency-FCCJ[redacted]

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.
  A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire. Please see this guidance: What to include in your resume. Your resume should describe your specialized experience and support your answers to the vacancy announcement questionnaire. Please note: if any of the following types of information are included on your resume, your application package will be disqualified:
  • Classified or government sensitive information.
  • Social Security Number (SSN)
  • Photos of yourself
  • Personal information, such as age, gender, religious affiliation, etc.
  • Encrypted and digitally signed documents.

  If your resume contains any of the above information, you must redact that information prior to the submission of your application.
  The following documents are required:

  • Resume

  There may be other supporting documents (licenses, certification, veterans preference, etc.), depending on your answers to the questionnaire and job announcement description, that you may have to submit, please verify your application. Do not submit an OF-306 with your application.
  If you are a surplus or displaced employee (CTAP and ICTAP), submit proof that you meet the requirements for CTAP/ICTAP. This includes copies of your agency notice, most recent Performance Rating and most recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.
  Official documents are required at the time of appointment for verification of eligibility and qualifications.

• How to Apply
  Please read the entire announcement and all the instructions before you begin an application and have all required information available. We encourage you to provide a complete description of your educational achievements and include both paid and non-paid work in the experience portion of your resume. If you submit a resume that does not contain the required information, you may lose consideration.
  To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below.
  The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
  1. To begin the application process, you will need to be logged into your USAJOBS account. If you do not have a USAJOBS account, you will need to create one before beginning the application process. Once logged in to your account, click on the “Apply” link.
  2. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. We strongly encourage you to utilize the USAJOBS resume builder when creating your resume. Using the resume builder will help you ensure your resume includes important information related to your qualifications and eligibility for this position. Answer the questions presented in the application and attach all necessary supporting documentation. During the application process you can review, edit, delete and update your information. We’ll automatically save your progress as you go, so you won’t lose any changes. Your uploaded documents may take several hours to clear the virus scan process.
  3. After acknowledging you have reviewed your application package, complete the ‘Include Personal Information’ section as you deem appropriate and click to continue with the application process. You will be taken to the vacancy questionnaire which you must complete in order to apply for the position. Complete the online application, verify all required documentation is included with your application package, and submit the application.
  4. Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
  NASA’s online application process provides step by step guidance to ens