Direct Access Operations Engineer

Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale and cost effectiveness. We are hiring a Direct Access Operations Engineer to join our Direct Access and Remote Systems team, which runs the Direct Access Program in Westminster, CO. About the mission: Direct Access provides customers with the capability to task the Maxar satellites directly, and receive, process, host, and disseminate their own image data through Maxar-delivered ground systems. The DAOE team’s goal is to ensure that Maxar’s initiatives are met for the Corporate, and International Defense & Intelligence Direct Access program. The contribution to this goal is to manage and maintain successful operations for all defense, intelligence, and commercial Direct Access Facility (DAF) customers with their ground stations utilizing the world’s most advanced satellites. Your Project: In this role, you will be a member of the Deployed Systems engineering team, which is responsible for the full Systems Engineering lifecycle for the Direct Access systems. You will be responsible for sustainment of the operational Direct Access system across our customer base, including: order management, mission planning mission management, contact management, production, and dissemination and delivery. Responsibilities include daily interaction with operational customers for issue resolution, engagement with internal systems engineers, subject matter experts, and software/system suppliers to resolve system issues, functional testing of software patches, and managing deployment of operational software.Additionally, you will support systems engineers in the development of new capabilities, supporting test events as a test engineer. In addition, onsite customer system deliveries, system training and follow on system support as an operational engineer with a focus area of the DAF Platform system and mission software. In order to be successful in this role, you must be growth oriented to learn new systems and take on new challenges, be motivated to serve our customers, have experience supporting satellite ground system operations, and can work cooperatively with other subject matter experts to effectively convey problems and address system level challenges. Rotational on-call support is required. Some international travel is required in support of new system deploys as well as customer engagement and operational system acceptance.

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Responsibilities:

• Serve in a technical role leading the operational sustainment of assigned subsystems across the Direct Access systems.
• Work with internal development teams and external vendors to prioritize and work solutions for operational issues and enhancement requests.
• Lead testing and validation of operational software patches, including managing deployment to operational sites.
• Support systems engineers and project managers as test engineering during non-recurring and recurring engineering efforts.

Minimum Requirements:

• Must be a U.S. Citizen and be willing and able to obtain a Secret security clearance.
• 5 + years’ experience in satellite ground systems engineering or strong experience in broader systems engineering functions.
• 3+ years’ Platform specific engineering experience including Kubernetes and/or Cloud based Web Services
• Bachelor degree in systems engineering or other engineering/computer science related field. Four additional years of experience may be substituted for a degree.
• Ability to travel internationally as required (estimated 1-6 trips annually with a duration of a week or more each trip).
• Foundational understanding of satellite ground system components and operational concepts.
• Strong listening, verbal, and written communication skills, which include customer communication and technical writing.
• Ability to troubleshoot and identify root cause of operational issues and drive to resolution with internal stakeholders and system developers.

Preferred Qualifications:

• Experience supporting operational satellite ground systems.
• Ability to work methodically to identify issues and develop solutions.
• Experience testing complex satellite ground systems.
• Ability to understand, follow, and execute rigorous integration and test requirements, cases, and plans.
• Ability to document detailed training materials.
• Ability to grasp and contribute to system solutions that will meet the needs of customers.
• Understand computer systems and architectures including Windows, Linux, Docker, and scripting.
• Team player – ability to work across multiple functional organizations and across cultures.
• Hands on person with a growth-oriented mindset.

Your Career: We are very serious about professional development and continuing education at Maxar. We offer our team members with the opportunity to define their own career trajectory. Our group has amazing resources to support learning and development. You will work with your manager, or a mentor, to set goals and design a development plan to advance your career. What We Offer: Time for dedicated professional development, conference attendance, corporate partner and industry training, peer group collaboration, hackathons, as well as paid certifications, education reimbursement and student loan forgiveness. There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission. So, we recognize that with best-in-class benefits like:

• 401K
• Career growth opportunities
• Family friendly benefits like maternity and paternity leave, adoption reimbursement, flexible hours, hybrid work options
• Program to help you grow like tuition reimbursement, hackathons, and career development
• Student loan repayment
• Generous time off
• Plus everything you’d expect from a leading employer such as a matching and immediately vest 401K plan, robust insurance coverage, medical, dental and vision, etc.

#LI-LPH

Our salary ranges are market-driven and set to allow for flexibility. Individual pay will be competitive based on a candidate’s unique set of knowledge, skills, and geographic diversity, with earnings potential commensurate with experience. The range for this position is:

$87,000.00 – $145,000.00 annually.

Maxar employees must follow all applicable Maxar policies and COVID-19 requirements as well as those of Maxar customers and third parties. Individual job requirements may vary, and Maxar reserves the right to modify its policies and requirements as it deems appropriate in accordance with applicable law.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.