Platform Support Engineer

Job Description

Please review the job details below.

Platform Support Engineer

Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale and cost effectiveness.

Maxar Intelligence is currently seeking a Platform Support Engineer (PSE) to join our Mission Access, Resiliency and Support (MARS) organization in Longmont, CO. In this role, you will work closely with other support staff in the 24×7 Mission Operations Center (MOC) to ensure timely and thorough support is provided to all Maxar platform customers. Your contribution to this goal is to manage and maintain successful operations and ensure that Maxar Intelligence operational initiatives are met for our customers in Commercial and Defense/Intelligence programs.

Life with Us

Your Project: In this role, you will be working with both internal and external customers to provide technical support for our online platform customers. You will work with cross-functional problems and solutions, including, but not limited to, systems engineering, operations, development, test, IT infrastructure, and architecture. You will be the frontline expert of Maxar Intelligence proprietary software for platform users. You will support numerous internal departments which include Maxar Data Services (MDS), Product / Project Management, Account Management / Sales teams and more. You will provide support to the overall factory to achieve the initiatives of Maxar Intelligence strategic earth intelligence programs. Additionally, you will be responsible for corresponding issues appropriately and effectively communicating with internal partners and the customer.

Your Career: We’re very serious about professional development and continuing education at Maxar. We offer our team members with the opportunity to define their own career trajectory. Our group has amazing resources to support learning and development. You will work with your manager, or a mentor, to set goals and design a development plan to advance your career.

What We Offer: There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission. So, we recognize that with best-in-class benefits like:

• Work-life balance to include flexible working opportunities and generous time off.
• Family-first benefits like adoption reimbursement, pet insurance and mental health resources.
• Educational perks such as student loan repayment, paid certifications and tuition reimbursement.
• Career growth opportunities including an internal mobility program and leadership training and development.
• Diversified healthcare and investment options including multiple medical plans and 401(k).

What you’ll do day-to-day (with your colleagues):

• Frontline of incident management for online platform customers during non-business hours.
• Troubleshoot Tier 1 and 2 issues in high pressure situations.
• Communicate effectively with team members, leads, engineers, other internal organizations, and customers regarding statuses, milestones, issues, and resolution when troubleshooting beyond the scope of existing procedures.
• Utilize and maintain monitoring tools by performing ongoing assessments of efficiency/performance of these tools.
• Work with product management, sales, and customer teams on requirements for customer access and operation implementation.
• Provide input and guarantee accuracy of operations efficiency through transition documentation, procedure updates, notifications, ticketing updates, meeting attendance, etc.
• Assist with testing to ensure that Maxar solutions meet customer requirements.

Minimum Qualifications:

• U.S. Citizenship with active DoD SECRET clearance required; must also be willing and able to obtain clearance at TS/SCI level
• 1-3 years technical / customer support or related experience
• Strong critical thinking and troubleshooting skills
• Strong business acumen with client-service mindset and results-driven attitude; both a strategic thinker and able to execute tactics
• Ability to accommodate 24/7 rotational shift work
  Shift Details:
  Week 1 – day shifts, M-F 6am – 2pm
  Week 2 – swing shifts, M-F 2pm – 10pm
  Week 3 – mid shifts, M-F 10pm – 6am *and* Sat. and Sun. 6pm – 6am (7 days on)
  Week 4 – five days off then work Sat. and Sun. 6am to 6pm
  Week 5 – 7 days off
• If this schedule seems like something that you know how to manage, you will reap the benefits of earning shift differential and receive more days off than a typical 9-5 job with a M-F schedule.

Preferred Skills:

• U.S. Citizenship with active DoD TS/SCI clearance
• Bachelor’s degree in Information Systems, Computer Science, Geospatial Information Systems, or related field
• Geospatial and GIS experience or familiarity with remote sensing applications
• Ability to understand system level concepts and grasp the details of the interaction between components in the system
• Background in supporting SaaS, understanding of web development practices
• Ability to provide support and guidance to remote customers during the implementation of mapping APIs and solutions with execution long term
• Previous experience in a customer-facing role with a history of building positive relationships, both internally and externally
• Work experience with networking, firewalls, routing, remote site connectivity, and applicable troubleshooting practices
• Work experience with web development practices a plus
• Familiarity with OGC Web Services (e.g., WMS, WMTS) and Mapping API’s (e.g., REST)
• Familiarity with Commercial off the Shelf (COTS) GIS tools such as ESRI, QGIS
• Proficiency with understanding and modifying XML and JSON / GeoJSON
• Familiarity with scripting languages, such as Python or Ruby

#LI-MG1

Our salary ranges are market-driven and set to allow for flexibility. Individual pay will be competitive based on a candidate’s unique set of knowledge, skills, and geographic diversity, with earnings potential commensurate with experience. The range for this position is:
$56,000.00 – $94,000.00 annually.

Maxar employees must follow all applicable Maxar policies and COVID-19 requirements as well as those of Maxar customers and third parties. Individual job requirements may vary, and Maxar reserves the right to modify its policies and requirements as it deems appropriate in accordance with applicable law.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.